When you register or play on the new lock platform, we collect certain information about you. This Privacy Policy explains what data we collect, why we collect it, how we store it, and what your rights are.
The Core Pillars of New Lock's Data Security
Every transaction and piece of personal information you share is protected by 256-bit SSL/TLS encryption — completely unreadable to anyone in between.
Your personal information is never sold to advertisers or third parties. That's a promise we don't compromise on.
You can request to view, correct, or delete your information at any time. You have full control over your data.
Payment information is stored in compliance with international PCI-DSS standards. Maximum security applies to all transactions, including bKash and Nagad.
Your data is stored in secure data centers. Regular security audits and penetration testing are conducted.
If any suspicious activity is detected on your account, you will be notified immediately by SMS and email.
Have questions about data protection?
View FAQWelcome to New Lock. We understand that sharing your personal information online is a matter of trust — and that trust means everything to us.
This Privacy Policy ("Policy") explains what personal information we collect when you use the New Lock platform, how we use and store it, and what rights you have over your data.
By using new lock via the website, mobile app, or any other channel, you agree to this Privacy Policy. We recommend reading it in full.
In Brief: We only collect the information we need. Your data is never sold, everything is stored securely, and you can request deletion at any time.
New Lock collects different types of information at different stages. See the full breakdown below:
Payment card numbers and PINs are not stored directly with new lock. This information is processed through a payment gateway.
We don't collect any unnecessary data. Every piece of information we gather has a specific purpose:
| Type of Information | Reason for Collection |
|---|---|
| Name & Identity | Account Registration & KYC Verification |
| Mobile Number | OTP Verification & Communication |
| Sending Important Notices | |
| Date of birth | Age Verification (to confirm 18+) |
| Payment Information | Deposit & Withdrawal Processing |
| IP & Device | Security & Fraud Prevention |
| Gaming History | Personalized Experience & Support |
New Lock uses the data collected for the following purposes:
Your information is needed to manage your account, process transactions, and deliver gaming services. It is also used for bonus distribution and promotional activities.
Your transactions and activity are monitored to prevent fraud, money laundering, and unauthorized access. This is done entirely for your own protection.
Email and SMS are used to send important updates, security alerts, and account-related information. You can unsubscribe from promotional messages at any time.
User activity statistics are analyzed to improve the platform. This data is used in aggregate, not at an individual level.
We never use your information for political campaigns, third-party advertising, or any unauthorized purpose.
New Lock does not share your personal information with anyone for commercial purposes. However, there are a limited number of situations where data may be shared:
When processing transactions via bKash, Nagad, or a bank, the relevant information is shared with that payment service provider solely to complete the transaction.
Only the data necessary to operate the games is shared with third-party game providers. These providers are also bound by strict confidentiality agreements.
We may be required to disclose information under a court order or at the request of a regulatory authority of the Government of Bangladesh. Where possible, we will notify you in such cases.
Never: Your information is never sold or shared with advertisers, data brokers, or any third party for commercial purposes.
New Lock uses cookies and similar technologies on its website and app to help improve your experience.
You can disable non-essential cookies from your browser settings. Note that turning off certain cookies may affect the functionality of some platform features.
We do not retain data longer than necessary. How long your data is kept depends on its type and applicable legal requirements.
| Type of Information | Retention Period |
|---|---|
| Account Information | Duration of Active Account + 5 Years |
| Transaction Records | 7 Years (Legal Requirement) |
| KYC Documents | 5 Years After Account Closure |
| Gaming History | While account is active + 2 years |
| Cookie Data | Until end of session or maximum 1 year |
| Support Contact | 3 Years |
Once the retention period expires, data is automatically and securely deleted or rendered unreadable.
Every New Lock member has the following rights over their own data:
To view any information held on your account, submit a request to our support team. You will receive a response within 30 business days.
If any of your information is incorrect, you can request a correction. After KYC verification, changes to certain details may require additional verification.
After closing your account, you can request that your data be deleted. However, certain information may need to be retained for a defined period due to legal requirements.
You can opt out of marketing communications at any time. Simply use the "Unsubscribe" link at the bottom of any email.
For any data-related requests, please email: support@newlock.ws
New lock is strictly not intended for anyone under 18. We do not knowingly collect any information from minors.
If we are notified that a person under the age of 18 has created an account, that account and all associated data will be deleted immediately.
If you believe a minor has created an account on new lock, please contact us.
New lock may update this Privacy Policy as needed. If changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, a notice will be sent to your registered email or posted on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.
This Privacy Policy was last updated on 1 January 2026 Last updated on this date.
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:
We typically respond within 48 hours. For urgent security matters, we aim to respond within 24 hours.
Your privacy is our priority. Don't hesitate to reach out with any concerns — we're always here to help.
Your data is completely secure at New Lock. Millions of players across Bangladesh trust us — join them and get started today.