Gaming is all about fun, excitement, and entertainment. But when it goes beyond limits, it can become a problem. New Lock believes that playing responsibly means you can enjoy gaming for life — and that's why we're with you every step of the way.
New lock cares about every player's mental and financial wellbeing
Adults Only
Set Deposit & Loss Limits
Use the Cooling-Off Period
Close your account if needed
Reminders showing how long you've been playing
Expert Support, Always
Tools new lock offers to keep you in control
Set your own daily, weekly, or monthly deposit limits. Limits can be lowered instantly, but increasing them requires a 72-hour waiting period — this helps prevent impulsive decisions.
If you lose beyond a set amount, the platform will automatically stop you from placing further bets.
Decide in advance how many hours you want to play each day. Once the time is up, your session will end and you'll receive a reminder.
Need a break? Temporarily suspend your account for anywhere from 1 day to 6 weeks. During this period, deposits and bets will not be allowed.
For serious concerns, you can opt for a permanent self-exclusion lasting from 6 months up to 5 years. Your account cannot be reopened during this period.
After a set period, the platform will remind you — "How long have you been playing?" This helps you stay aware.
Need Help? We're Here.
View FAQResponsible Gaming means enjoying gaming as a healthy form of entertainment — where you stay in control, not the game. At new lock, we believe every player has the right to play informed and within their limits.
When gaming stops being fun and starts feeling like a burden — affecting your relationships, your work, or your finances — that's a sign the line has been crossed. Building responsible gaming habits before reaching that point is essential.
That's why new lock provides free Responsible Gaming tools on every account. Using them isn't a sign of weakness — it's the smart thing to do.
Keep in mind: Gaming is entertainment, not a reliable source of income. Never chase your losses by placing more bets.
If the following apply to you, your gaming habits are in a healthy place:
If any of the signs below apply to you, it's time to pay attention. There's no shame in it — many people find themselves in this situation and come out the other side with the right support.
If 3 or more of these apply to you — Contact our support team now or use the self-exclusion feature.
Answer the following questions honestly. They'll give you a clear picture of your gaming habits:
If more than 2 of your answers are "Yes", please reach out to our support team. We're here to help — no judgment.
Setting limits on new lock is simple. Just follow the steps below:
Log in to your account and go to the profile menu.
Select the "Responsible Gaming" option from the menu.
Choose whichever you need — deposit limit, loss limit, session time, or cooling-off.
Set your limit on a daily, weekly, or monthly basis and confirm.
Limits take effect immediately. You'll receive a confirmation via SMS or email.
Lowering a limit takes effect immediately. To increase a limit, you'll need to wait up to 72 hours — this is intentional, to prevent impulsive decisions.
If someone close to you believes they may have a gaming problem, they're welcome to contact us directly as well.
Never share your account password or login details with anyone. If a family member uses your account and runs into trouble, let us know right away.
If multiple family members share the same device but use separate accounts, please let us know — we can put extra safeguards in place.
Dealing with a gaming problem alone can be tough. Get help through the following:
If you reach out to us, we can help you with:
Asking for help takes courage. new lock is here for you — without judgment and in complete confidence.
New lock is strictly for users aged 18 and above. We enforce strong measures to prevent minors from opening accounts or accessing our platform.
Use parental control software on your devices to prevent children from accessing online gaming platforms, and keep your login credentials secure.
If you suspect a minor is using your account, change your password immediately and notify us at support@newlock.ws.
Join new lock and enjoy safe, fun gaming with our responsible gaming tools. Your protection is our responsibility.